If you’re wondering, you’re not alone.
Here are a few details to guide you before you step further into the world.
✨ Orders & Shipping
Where do you ship from?
All orders are carefully prepared and shipped from Toronto, Canada.
Do you ship internationally?
Yes ♡ We currently ship within Canada and the United States. Shipping rates are calculated at checkout.
How long does shipping take?
Orders are carefully prepared within a few days before dispatch, then shipped according to the selected method.
Do you offer free shipping?
Free standard shipping is offered on select orders.
✨ Pre-Orders
What does pre-order mean?
Some pieces are offered as part of a limited pre-order release. Once the collection reaches its minimum quantity, it is secured and prepared for fulfillment.
When will my order ship?
Dispatch timelines will be shared once the pre-order threshold has been reached and confirmed.
How can I track the progress of a pre-order?
You can follow along through our Pre-Order Tracker ♡, where we share soft updates as each collection moves toward being secured.
👉 (to come later)
Can I order other items with a pre-order?
If your order includes a pre-order item, it will ship together once everything is ready.
✨ Products & Drops
Are your products always available?
No. Many pieces are released in limited quantities or as part of seasonal drops.
Will sold-out items return?
Some may return, but not all. Each release follows the rhythm of the Domestic Fluff universe.
✨ The Domestic Fluff
What is a Fluff?
A Fluff is a symbolic embodiment of personality—an expression of emotional tone, relational energy, and identity.
They do not depict real human likenesses.
What can a Fluff be?
A Fluff is not limited to animals.
It can represent a person, a relationship, a memory, a place, or even an object—translated into a symbolic form within the Domestic Fluff universe.
An asparagus, a pencil, a table—anything can become a Fluff, as long as it carries a sense of presence, personality, or meaning.
Each Fluff is interpretive rather than literal, capturing feeling and essence rather than direct likeness.
Almost anything can become a Fluff—
as long as it can be felt ♡
What does that look like?
A Fluff does not replicate—it translates.
A pencil may become a symbol of focus, routine, or quiet creativity.
An asparagus might take on softness, humor, or unexpected elegance.
A table could represent grounding, gathering, or stillness.
Each interpretation depends on the feeling behind it.
✨ Custom Fluffs
Can I request a custom Fluff?
Yes ♡ Custom Fluffs are available for events, brands, and personal commissions.
What can a custom Fluff be used for?
Weddings, brand activations, giftings, and personal keepsakes.
Do you create Fluffs based on real people?
No. Fluffs are interpretive and symbolic—they translate identity into feeling, not likeness.
✨ Gift Cards
Do you offer gift cards?
Yes ♡ Digital gift cards are available in curated editions by each Fluff.
How are gift cards delivered?
Gift cards are delivered digitally and can be used online.
